Terms of Use

Welcome to Autoli. These Terms of Use ("Terms") form a binding agreement between you and Autoli, Inc. ("Autoli," "we," "us") and govern your access to and use of our websites, applications, APIs, and related services (collectively, the "Services"). Please read them carefully before using the Services.

1. Agreement to Terms

By creating an account, accessing, or otherwise using the Services, you ("you," "Customer") agree to be bound by these Terms, our Privacy Policy, and any order form, purchase schedule, or online sign-up ("Order Form") referencing these Terms (collectively, the "Agreement"). If you do not agree, do not use the Services.

If you are using the Services on behalf of an organization, you represent that you have authority to bind that organization to these Terms. In that case, "you" and "Customer" refer to that organization.

2. Definitions

The following terms have the meanings set out below:

• "Authorized User" means an employee, contractor, or agent of Customer authorized to access the Services under Customer's account.
• "Customer Data" means any data, information, or content submitted to or processed by the Services by or on behalf of Customer, including lead records, contact lists, call recordings, and messages.
• "Documentation" means the then-current user guides, API references, and policy pages published at autoli.ai or associated help resources.
• "Subscription Term" means the period for which Customer has purchased access to the Services as specified in an Order Form.

3. Our Services

3.1 Platform

Autoli provides a cloud-based customer relationship management platform that includes, without limitation: (a) lead, contact, deal, and pipeline management; (b) voice AI agents capable of placing and receiving phone calls; (c) WhatsApp Business and email campaign tools; (d) AI-assistant features that can create, read, and update records on your behalf; (e) reporting, analytics, and data export; and (f) application programming interfaces (APIs) for integration.

3.2 Professional Services

From time to time we may offer onboarding, migration, implementation, training, or custom-integration services ("Professional Services") subject to a separate statement of work or Order Form.

4. Account Registration & Eligibility

4.1 Eligibility

You must be at least 18 years of age and capable of forming a binding contract in your jurisdiction to register for the Services. The Services are not intended for use by minors.

4.2 Account Security

You are responsible for maintaining the confidentiality of credentials for your account and for all activity that occurs under your account. You agree to notify us promptly of any unauthorized access or use.

4.3 Accurate Information

You agree to provide accurate, current, and complete information during registration and to keep that information up to date.

5. Free Trials & Beta Features

5.1 Free Trial

We may offer a time-limited free trial or a no-cost tier. We may modify or discontinue trial terms at any time. Upon trial expiration, you must select a paid plan to continue using non-free features; otherwise, your account may be limited or suspended.

5.2 Beta Features

We may make features labeled "alpha," "beta," "preview," or similar ("Beta Features") available to you. Beta Features are provided "as is," may be withdrawn without notice, and are excluded from any service level commitment.

6. Subscription & Payment Terms

6.1 Fees

You agree to pay all fees described in your Order Form. Unless otherwise agreed, fees are quoted in U.S. dollars, exclusive of taxes, and billed in advance on a monthly or annual basis.

6.2 Auto-Renewal

Subscriptions renew automatically for successive Subscription Terms of equal length unless either party gives written notice of non-renewal at least thirty (30) days before the end of the then-current Subscription Term.

6.3 Payment Method

You authorize us (or our payment processor) to charge your designated payment method for all fees. You are responsible for maintaining current, valid payment information.

6.4 Usage & Overages

Certain features — including voice AI minutes, WhatsApp messages, and API calls — may be metered. Usage beyond your plan's allowance is billed at the applicable overage rate. Telephony, messaging, and third-party AI costs incurred by your own connected accounts (e.g., Twilio, Plivo, WhatsApp Business, OpenAI) are your responsibility and are billed by those providers directly.

6.5 Late Payment

Amounts not paid when due may accrue interest at the lesser of 1.5% per month or the maximum rate permitted by law. We may suspend the Services for any account with amounts more than fifteen (15) days overdue after notice.

6.6 Taxes

You are responsible for all applicable taxes, levies, or duties (excluding taxes on our net income).

6.7 No Refunds

Except where required by law or expressly stated, fees are non-refundable.

7. Acceptable Use

You agree not to, and not to permit any Authorized User or third party to:

• use the Services in violation of any applicable law or regulation;
• send spam, unsolicited marketing, phishing, or deceptive communications;
• impersonate any person or entity, or misrepresent your affiliation;
• upload or transmit malware, viruses, or harmful code;
• harass, threaten, defame, or intimidate any person;
• collect or harvest information about other users without consent;
• reverse-engineer, decompile, or attempt to derive source code, except to the extent expressly permitted by applicable law;
• circumvent usage limits, rate limits, or access controls;
• use the Services to develop a competing product or service;
• resell, sublicense, or white-label the Services without our written consent;
• use AI outputs to train a competing model.

We may investigate suspected violations and take appropriate action, including suspending or terminating access.

8. Voice, SMS & WhatsApp Compliance

Because the Services facilitate automated and AI-generated communications, you have particular responsibilities:

8.1 Consent & Opt-Out

You represent and warrant that you have obtained all required consents from recipients before placing calls, sending SMS, or sending WhatsApp or email messages through the Services, including any "prior express consent" required by the U.S. Telephone Consumer Protection Act ("TCPA") for auto-dialed or pre-recorded calls and texts, and any equivalent consents under applicable law (e.g., India's TRAI/DND rules, EU ePrivacy). You will honor opt-out requests promptly and maintain suppression lists.

8.2 Do-Not-Call Lists

You are responsible for checking national and state "do-not-call" registries where applicable and excluding those numbers from outbound campaigns.

8.3 Disclosure

Where required by law, you will disclose to recipients that they are interacting with an artificial intelligence agent.

8.4 Content Standards

You will not use the Services to transmit content that is fraudulent, deceptive, harassing, illegal, discriminatory, or that promotes violence or regulated products to recipients not legally able to receive them.

8.5 Liability

You are solely responsible for the content of your communications and for complying with all applicable telecommunications, marketing, and data-protection laws. You will indemnify us for claims arising from your communications (see Section 16).

9. Customer Data & Privacy

9.1 Ownership

As between the parties, Customer retains all rights in Customer Data.

9.2 License to Us

You grant Autoli a worldwide, non-exclusive, royalty-free license to host, process, transmit, display, and modify Customer Data solely to the extent necessary to provide and improve the Services, to enforce this Agreement, and to comply with law.

9.3 Privacy Policy

Our collection and handling of personal data is described in the Privacy Policy, which is incorporated into these Terms.

9.4 Data Processing

If Customer's use of the Services involves processing personal data subject to the GDPR, UK GDPR, or CCPA/CPRA, our Data Processing Addendum ("DPA") governs that processing. The DPA is available upon request and is incorporated by reference.

9.5 Sub-Processors

We engage sub-processors (e.g., cloud infrastructure, telephony providers, AI model providers) to support the Services. A list of current sub-processors is available on request. We remain responsible for their compliance with applicable data-protection obligations.

9.6 Call & Message Recording

The Services may record calls and retain message transcripts. You are responsible for providing any disclosures and obtaining any consents required by applicable law for such recording.

9.7 AI Model Improvement

We do not use Customer Data to train foundation or third-party generative models without your consent. We may use de-identified, aggregated metadata to improve our Services.

9.8 Security

We implement administrative, technical, and organizational safeguards designed to protect Customer Data. No system is perfectly secure; you acknowledge and accept that risk.

9.9 Data Export & Deletion

You may export Customer Data at any time during the Subscription Term via the Services or API. Within thirty (30) days after termination, we will delete or return Customer Data on request, except as required to comply with law or resolve disputes.

10. Third-Party Services

The Services may integrate with or interoperate with third-party products and services (e.g., Twilio, Plivo, WhatsApp Business, Google Workspace, Microsoft 365, OpenAI). Your use of those third-party services is subject to their own terms and privacy policies. We are not responsible for any third-party service, and your relationship with each provider is separate from your relationship with us. You are responsible for fees charged by third-party services you connect.

11. Intellectual Property

11.1 Our IP

Autoli and its licensors own all right, title, and interest in and to the Services, Documentation, and all related intellectual-property rights. No rights are granted to you other than as expressly set out in these Terms.

11.2 Customer License

Subject to your compliance with these Terms and payment of fees, we grant you a non-exclusive, non-transferable, non-sublicensable right to access and use the Services during the Subscription Term for your internal business purposes.

11.3 AI-Generated Outputs

As between the parties, you own the outputs generated for you by the Services from your inputs ("Outputs"), subject to our retained rights to the underlying models, templates, and platform. Because AI outputs are probabilistic, similar or identical outputs may be generated for other customers, and we make no claim of exclusivity.

11.4 Trademarks

"Autoli" and our logos are our trademarks. You may not use them without prior written permission, except to truthfully identify our Services.

11.5 Reservation

All rights not expressly granted are reserved.

12. Feedback

If you send us suggestions, ideas, or feedback about the Services, you grant us a perpetual, irrevocable, royalty-free, worldwide license to use that feedback for any purpose without obligation to you.

13. Confidentiality

Each party ("Receiving Party") agrees to protect the other party's ("Disclosing Party") non-public information that is marked confidential or that a reasonable person would understand to be confidential ("Confidential Information") with the same degree of care it uses for its own, but not less than reasonable care. The Receiving Party will use Confidential Information only to perform this Agreement and will not disclose it to third parties except to its employees, affiliates, and advisors who need it and who are bound by equivalent confidentiality obligations.

14. Service Availability

We use commercially reasonable efforts to make the Services available 24x7. We may schedule maintenance windows and perform emergency maintenance as needed. Any service level commitment ("SLA") applicable to your plan will be set out in a separate document referenced in your Order Form. Beta Features, free trials, and free tiers are excluded from any SLA.

15. Suspension & Termination

15.1 Termination for Convenience

Either party may elect not to renew at the end of the Subscription Term per Section 6.2. Month-to-month plans may be cancelled effective at the end of the current billing cycle.

15.2 Termination for Cause

Either party may terminate this Agreement for material breach if the other party fails to cure within thirty (30) days of written notice. We may terminate immediately for (a) breach of Section 7, Section 8, or Section 11; (b) non-payment; or (c) your insolvency or bankruptcy.

15.3 Suspension

We may suspend the Services, in whole or in part, with or without notice, if we reasonably believe your use poses a security risk, may subject us or others to liability, violates law or these Terms, or is fraudulent.

15.4 Effect of Termination

Upon termination: (a) your right to access the Services ends; (b) all unpaid fees for the remainder of the Subscription Term become immediately due if termination was for your breach or non-payment; and (c) the data export and deletion terms in Section 9.9 apply. Sections that by their nature should survive termination will survive.

16. Indemnification

You will defend, indemnify, and hold harmless Autoli and its affiliates, officers, directors, employees, and agents from and against any third-party claims, demands, losses, liabilities, damages, and expenses (including reasonable attorneys' fees) arising out of or related to: (a) Customer Data; (b) your use of the Services in breach of the Agreement or applicable law; (c) your communications made through the Services (including alleged TCPA, DND, or GDPR violations); and (d) your infringement of any third-party right.

17. Warranty Disclaimer

THE SERVICES, DOCUMENTATION, AND ANY OUTPUTS ARE PROVIDED "AS IS" AND "AS AVAILABLE." TO THE FULLEST EXTENT PERMITTED BY LAW, AUTOLI DISCLAIMS ALL WARRANTIES, EXPRESS, IMPLIED, OR STATUTORY, INCLUDING ANY WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ANY WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE OF TRADE. WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR THAT AI OUTPUTS WILL BE ACCURATE, COMPLETE, CURRENT, OR SUITABLE FOR ANY DECISION OR PURPOSE. YOU ARE RESPONSIBLE FOR INDEPENDENTLY VERIFYING ANY OUTPUT BEFORE RELYING ON IT.

18. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER PARTY WILL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES, OR FOR LOST PROFITS, LOST REVENUE, LOST DATA, OR BUSINESS INTERRUPTION, ARISING OUT OF OR RELATED TO THE AGREEMENT, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

EACH PARTY'S AGGREGATE LIABILITY UNDER THIS AGREEMENT WILL NOT EXCEED THE GREATER OF (A) THE AMOUNTS PAID OR PAYABLE BY YOU TO AUTOLI IN THE TWELVE (12) MONTHS PRECEDING THE FIRST EVENT GIVING RISE TO THE CLAIM OR (B) ONE HUNDRED U.S. DOLLARS (USD $100).

The foregoing limitations do not apply to: (i) your payment obligations; (ii) your indemnification obligations; (iii) either party's liability for gross negligence, willful misconduct, or fraud; or (iv) any liability that cannot be limited by law.

19. DMCA Policy

We respect intellectual-property rights. If you believe that content accessible through the Services infringes your copyright, please send a notice to our designated agent at legal@autoli.ai that includes the information required by 17 U.S.C. § 512(c)(3). We may terminate repeat infringers in appropriate circumstances.

20. Changes to these Terms

We may update these Terms from time to time. If we make material changes, we will give reasonable notice (e.g., by email or in-app notice) before the changes take effect. Your continued use of the Services after the effective date constitutes acceptance of the updated Terms. If you do not agree, you must stop using the Services.

21. Dispute Resolution & Arbitration

21.1 Informal Resolution

Before filing a claim, each party agrees to attempt to resolve the dispute informally by sending a written notice describing the dispute to the other party. The parties will negotiate in good faith for at least sixty (60) days.

21.2 Arbitration

If the dispute is not resolved, it will be settled by binding arbitration administered by a recognized arbitration body (e.g., AAA or JAMS) under its commercial rules, before one arbitrator, in English, seated in the venue specified in Section 22. Judgment on the award may be entered in any court of competent jurisdiction.

21.3 Class Action Waiver

TO THE EXTENT PERMITTED BY LAW, EACH PARTY WAIVES ANY RIGHT TO PARTICIPATE IN A CLASS ACTION OR CLASS ARBITRATION. Disputes will be resolved on an individual basis only.

21.4 Injunctive Relief

Nothing in this section prevents either party from seeking injunctive or equitable relief in a court of competent jurisdiction to protect its intellectual property or confidential information.

21.5 Opt-Out

You may opt out of the arbitration agreement by sending written notice to legal@autoli.ai within thirty (30) days of first accepting these Terms.

22. Governing Law & Jurisdiction

These Terms are governed by and construed in accordance with the laws of the State of Delaware, USA, without regard to conflict-of-law principles, except that the U.N. Convention on Contracts for the International Sale of Goods does not apply. Subject to the arbitration terms above, the parties submit to the exclusive jurisdiction of the state and federal courts located in Wilmington, Delaware.

If you are using the Services from India, you additionally agree that Indian consumer-protection laws apply to the extent required and that matters not subject to arbitration will be heard in the courts at Bengaluru, Karnataka.

23. Miscellaneous

23.1 Entire Agreement

The Agreement constitutes the entire agreement between the parties regarding the subject matter and supersedes all prior or contemporaneous understandings.

23.2 Assignment

You may not assign or transfer the Agreement without our prior written consent. We may assign the Agreement to an affiliate or in connection with a merger, acquisition, or sale of substantially all of our assets.

23.3 Severability

If any provision is held unenforceable, the remaining provisions will continue in full force and effect, and the unenforceable provision will be modified to the minimum extent necessary to make it enforceable.

23.4 No Waiver

A party's failure to enforce any right is not a waiver of that right.

23.5 Force Majeure

Neither party will be liable for failure or delay in performance due to causes beyond its reasonable control (e.g., acts of God, war, terrorism, strikes, pandemic, internet or telecommunications failure, or government action), except for payment obligations.

23.6 Relationship

The parties are independent contractors. Nothing creates a partnership, joint venture, agency, or employment relationship.

23.7 Notices

Notices to Autoli must be in writing and sent to legal@autoli.ai. We may send notices to the email address associated with your account or post them in the Services.

23.8 Export Controls

You agree to comply with all applicable export and sanctions laws and not to use the Services in violation of them.

23.9 Government End-Users

If you are a U.S. government end-user, the Services are "commercial computer software" and "commercial computer software documentation" and are licensed subject to the restricted rights described in these Terms.

23.10 Headings

Section headings are for convenience only and have no legal effect.

24. Contact Us

For questions about these Terms or to give notice to us, please contact:

← Back to autoli.ai